Refund Policy
退换货政策
我们的退换货政策严格受以下规则管辖： · 仅在订单完成后的 7 天内允许退换货（且严格限于商品破损或发错货）。 · 客户需自行承担退货运输费用。 · 15% 的退货手续费适用于所有经官方授权的退货。 · 1 个指定的商品分类被设置为不可退货商品。
膳食与运动营养补充剂属于口服食品级别。出于消费者健康与食品安全原因，所有商品一经售出，概不退换（ALL SALES ARE FINAL）。一旦订单从我们的全球履约网络/合作主仓发出，平台不接受任何因“买家反悔”（包括但不限于选错口味、不符合个人口味偏好或改变主意等个人原因）提出的退货、换货或取消订单申请。
商品破损、缺陷与发错货
请在收到包裹后立即检查您的商品。如果产品在运输途中发生严重破损（例如防伪封口破裂导致粉剂/液体大量漏出），或者收到的商品与您的订单确认信息不符，请务必在签收后的 7 天内通过官方邮箱 support@nutritionpro.store 与我们联系。
为了启动理赔审核，您必须通过邮件提供清晰的照片或视频证据，并展示以下内容：
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带有清晰可读的物流追踪单号的快递面单。
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损坏的外包装以及未开封、受损的商品实物。
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您的官方订单编号（Order ID）。
经核实无误后，我们的合规团队将为您免费安排重新发货，或为您办理全额手动退款。任何未经邮件书面批准而擅自寄回的“未授权退货”，都将被系统自动拒收并就地销毁，平台在此情况下不予提供任何退款。
退款处理
审核通过的退款将在 5-10 个工作日内自动原路退回到您的原始支付账户（信用卡、微信支付或支付宝）。请注意，根据各家银行或信用卡发行机构的处理流程，款项实际入账可能需要额外的处理时间。
联系我们
如果您对我们的退换货与退款政策有任何疑问，请随时联系我们的公司官方邮箱：support@nutritionpro.store
Refund & Return Policy
Our return policy is governed by the strict rules below:
· Returns allowed within 7 days of order completion (Strictly limited to damaged or incorrect items).
· Customer is responsible for return shipping costs.
· 15% restocking fee applies to authorized returns.
· 1 product collection is designated as non-returnable.
Dietary and sports nutrition supplements are classified as food-grade consumables. For consumer health and safety reasons, ALL SALES ARE FINAL. We do not accept returns, exchanges, or cancellations for buyer's remorse (including but not limited to incorrect flavor selection, taste preference, or change of mind) once an order has been dispatched from our global fulfillment network.
Damages, Defects & Incorrect Items
Please inspect your order immediately upon reception. If the product arrives significantly damaged (e.g., broken seals resulting in powder/liquid leakage) or if you receive the wrong item, please contact us within 7 days of delivery at support@nutritionpro.store.
To initiate a claim, you must provide clear photographic or video evidence showing:
1. The carrier shipping label with a legible tracking number.
2. The damaged outer packaging and the unopened, compromised product.
3. Your official Order ID.
Upon verification, our compliance team will issue a complimentary replacement reshipment or a full manual refund. Unauthorized returns sent back to us without prior written approval via email will be systematically rejected and destroyed; no refunds will be issued under such circumstances.
Refunds
Approved refunds will be processed automatically back to your original payment method (Credit Card, WeChat Pay, or Alipay) within 5–10 business days. Please note that your bank or credit card issuer may require additional processing time to post the fund to your account.
Contact Us
For any questions regarding our Refund & Return Policy, please reach out to our corporate office at: support@nutritionpro.store