Shipping Policy

发货与跨境清关政策

为了向您提供 100% 正品与最佳的新鲜度，NutritionPro 采取全球直配模式。您的订单将直接从我们的全球品牌合作主仓（分别位于北美、欧洲或中国香港）直接邮寄至您的手中。

• 配送时效：

  • 香港合作主仓直发：预计在订单确认后的 3-5 个工作日内送达。

  • 北美/欧洲合作主仓直发：因涉及国际航空运输及海关清关，预计在订单确认后的 7-14 个工作日内送达。

  • 注：如遇国际极端天气、海关例行抽查或法定节假日，时效可能有所延长，请您耐心等待。

• 海关进口实名清关义务：

  • 根据中国海关总署针对跨境电商个人邮包的法定入境要求，商品清关必须进行实名申报。

  • 消费者在结账时，有义务提供与收件人姓名完全一致的、真实有效的身份证号码。平台承诺该信息将直接加密传输至海关报关系统，绝不外泄。

• 跨境退运与免责声明：

  • 限额提醒：根据跨境电商个人消费限额规定，个人单次交易限值为人民币 5000 元，全年电子消费总额不得超过人民币 26000 元。

  • 责任划分：因消费者拒绝配合海关提供清关材料、提供虚假身份信息、或其个人年度跨境个人额度超限导致包裹被海关扣留、销毁或强制退运的，由此产生的一切国际运费及商品损失由消费者自行承担，平台不予办理退款或补发。

Shipping & Customs Policy

To guarantee 100% product authenticity and maximum freshness, NutritionPro operates a global direct-shipping fulfillment model. All orders are dispatched directly from our brand-managed network of fulfillment centers located in North America, Europe, or Hong Kong directly to the consumer's doorstep.

• Estimated Delivery Time:

  • Hong Kong Fulfillment Center: Dispatched via premium express routes, arriving within 3–5 business days.

  • North America / Europe Fulfillment Centers: Arriving within 7–14 business days due to international air freight and regulatory customs clearance protocols.

• Mandatory Customs Compliance & Real-Name Verification:

  • In strict compliance with general customs administration regulations for cross-border personal parcels, all inbound shipments must undergo statutory customs clearance.

  • Customers are legally required to provide a valid National Identification Number (ID Number) that matches the legal full name of the designated consignee during checkout. This data is strictly encrypted and used solely for customs reporting.

• Customs Failures & Exclusion of Liability:

  • Import Quota Reminder: Customers are advised to monitor their statutory annual cross-border import quotas (maximum 5,000 RMB per transaction and 26,000 RMB per calendar year).

  • Limitation of Liability: NutritionPro Limited is not liable for deliveries that are delayed, detained, confiscated, destroyed, or returned by customs authorities due to the customer's refusal to cooperate with customs, provision of fraudulent identification data, or exceeding personal statutory import quotas. In such events, no refunds, store credits, or complimentary reshipments will be issued.